WareProRummy

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Privacy Policy

 

1. Introduction

Welcome to WarePro Rummy, owned and operated by WAREPRO TECH PRIVATE LIMITED (“WarePro,” “we,” “our,” or “us”). We value your trust and are committed to safeguarding your privacy and personal information in compliance with:

  • The Information Technology Act 2000 & the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011

  • The Digital Personal Data Protection Act 2023 (DPDP Act)

  • All other applicable Indian laws and regulatory guidelines.

By accessing or using WarePro Rummy (website or Android app), you agree to this Privacy Policy and the Terms of Use. If you do not agree, please refrain from accessing our Services.

2. Definitions

Unless otherwise stated, capitalised terms have the same meaning as in our Terms of Use (e.g., “Services,” “User,” “Content,” “Pay Facility,” etc.).

3. Information We Collect

Category Examples Legal Basis (DPDP Act)
Identity & Contact Name, mobile number, email, postal address, PAN/KYC details Contract performance & compliance
Device & Log IP address, device model, OS, browser, language, access times, referring pages, crash logs Legitimate interest (fraud prevention, analytics)
Financial UPI VPA, bank account, card details (processed by PCI-DSS compliant gateway), transaction IDs Contract performance
Gameplay & Usage Game type, table stakes, deposits, winnings, chat logs, support tickets Contract performance & legitimate interest
Cookies & Similar Tech Session cookies, analytics pixels Consent (where required)

 

4. How We Use Your Information

  1. Account creation & verification (age, KYC, anti-fraud).

  2. Processing deposits, gameplay, withdrawals & tax deductions (TDS).

  3. Providing customer support (24 × 7 chat, email, phone).

  4. Sending service / transaction alerts, promotional offers, loyalty rewards – you may opt-out anytime.

  5. Improving and personalising gameplay through analytics & A/B testing.

  6. Legal compliance & dispute resolution.

5. Sharing & Disclosure

  • RNG certification labs, payment gateways, banks, and KYC service providers under strict data-processing contracts.

  • Government or judicial authorities when legally compelled (court order, investigation, tax compliance).

  • Affiliates, auditors, advisers or potential investors under NDA for legitimate business purposes.

  • No sale of your personal data to third parties for profit.

6. Cookies & Tracking

We use first-party and trusted third-party cookies/pixels for session management, fraud detection and analytics (e.g., Google Analytics 4). You can clear or block cookies in your browser, but key features may stop working.

7. Data Security

We employ industry-standard measures: 256-bit TLS encryption, PCI-DSS Level 1 payment processing, ISO 27001 compliant hosting, role-based access control and routine penetration testing. However, no system is 100 % immune; you share data at your own risk.

8. Data Retention

Personal data is stored for as long as necessary to fulfil the purposes in Section 4, to comply with legal/ tax obligations (up to 8 years under RBI norms), resolve disputes or enforce agreements.

9. Your Rights (India – DPDP Act 2023)

  • Right to access and correct your data.

  • Right to withdraw consent (for non-essential processing).

  • Right to erasure and restriction, subject to legal/contractual obligations.

  • Right to grievance redressal – see Section 12.

You can exercise these rights via in-app settings or by emailing privacy@wareprorummy.online.

10. Children

WarePro Rummy is strictly for users 18 years or older. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.

11. Third-Party Links

Our platform may contain links to external sites/apps. We do not control and are not responsible for their privacy practices; please review their policies separately.

Cancellation & Refund Policy

11.1 Deposits (“Add Cash”)

  • All deposits are final once successfully credited to your WarePro wallet.

  • If a deposit fails but your bank/card is debited, funds are usually auto-reversed within 3–5 working days. Contact support with the transaction reference if reversal is delayed.

11.2 Bonus & Promotional Credits

  • Bonus chips/credits offered under campaigns cannot be cancelled or encashed directly. They convert to withdrawable balance only after meeting play-through conditions specified in each promotion.

11.3 Game Cancellation

  • A table/tournament may be cancelled by WarePro due to technical issues or insufficient players.

  • Entry fees will be automatically refunded to your WarePro wallet within minutes.

  • If cancellation happens mid-game, settlement will follow our Fair Play / Game Cancellation Rules (e.g., auto-split of prize pool or refund of active stakes).

11.4 Withdrawal Cancellation

  • You may cancel a pending withdrawal request from the “Transaction History” page until it is marked “Processing.”

  • Once processed by us and handed over to the bank/UPI network, cancellation is no longer possible.

11.5 Account Closure & Balance Refunds

  • You can close your account anytime by emailing support@wareprorummy.online from your registered email.

  • All withdrawable balance (net of TDS and processing fees) will be remitted to your verified bank/UPI account within 7 working days of successful KYC.

  • Non-withdrawable bonus chips expire upon closure.

11.6 Chargebacks & Disputes

  • Raising a chargeback without first contacting support may lead to suspension and legal recovery of disputed amounts plus costs.

  • We follow RBI and card-network rules for resolving chargebacks.

12. Grievance & Data-Protection Officer

Purpose Contact
Day-to-day Support Email: support@wareprorummy.online
Data-privacy queries / complaints Grievance Officer & DPO: Mr. Arjun Sharma
  Email: privacy@wareprorummy.online
  Address: WAREPRO TECH PRIVATE LIMITED, F-020 FF, Site 4 Kasna, Greater Noida Shopping Plaza, Dadri, Gautam Budh Nagar, Uttar Pradesh – 201310

 

We aim to acknowledge grievances within 24 hours and resolve them within 15 days.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via in-app notification, email, or website banner. Continued use after the “Last updated” date constitutes acceptance.